term and conditions

  1. The Booking
  • 1.1.  Your booking is with Renta Properties Ltd (referred to as Renta in these terms and conditions), a Limited Company registered in England and Wales 13052976 of 23 Bradmore Way, Lower Earley, RG6 4DS.
  • 1.2.  References to you or your are references to the person or organisation making the booking with Renta.
  • 1.3.  These terms apply to bookings made via the Renta website, by email or by telephone with Renta. Bookings made via Booking.com or AirBnB will be subject to the terms and conditions of those entities.
  • 1.4.  Your booking is confirmed, and a legal contract will be concluded once your payment has been successfully made. No booking is made or contract concluded when payment is declined or unauthorised.
  • 1.5.  You agree that the booking is for a short-term stay for leisure, business or temporary purposes and does not give rise to an assured shorthold tenancy or lease and is an excluded agreement within the meaning of s.3A(7)(a) of the Protection from Eviction Act 1977.
  • 1.6.  Bookings can be for any length of time. Bookings may be made any time up to 9.00 pm on the first night of your stay.
  • 1.7.  Bookings may only be made by a person aged 18 or above, and there must be at least one person aged 18 or above staying in the accommodation.
  • 1.8.  You may not re-sell or re-assign your booking to any other person or organisation except with the express authority of Renta.
  1. Payment and Cancellations
  • 2.1.  All payments shall be made by bank transfer or credit or debit card. Renta does not charge booking fees or credit or debit card fees.
  • 2.2.  Renta has different payment schedules & deposit requirements depending on the length of stay. These are decided at Renta’s absolute discretion.
  • 2.3.  The total price for your stay will be presented to you before you confirm your booking and pay. Our pricing is dynamic; therefore, the price for the same or similar accommodation may vary over time after your booking is made. This does not confer upon Renta any right to require additional payment when the price increases and does not grant any right on you to a discount if the price decreases.
  • 2.4.  You may cancel the booking at any time up to 7 days prior to the first day of your booking with Renta, in which case a full refund will be made.
  • 2.5.  If you cancel the booking within 7 days of the first day of your booking, then Renta reserves the right to retain the full amount paid. Any refund will be at Renta’s discretion unless it can book out the accommodation to other guests, in which case it shall make a refund to you of your booking cost, less any difference in price where the replacement booking was of a lesser value.
  • 2.6.  Renta reserves the right to cancel bookings at any time; the client will receive a full refund if such cancellation occurs.
  1. Your stay
  • 3.1.  Check-in time is from 4pm and check-out time is no later than 10am, unless expressly agreed by Renta otherwise. Renta may request an additional payment for early check-in or after check-out. Information on the check-in and check-out procedure and access to the accommodation will be provided separately.
  • 3.2. Renta provides serviced accommodation rather than a hotel or guest house service. Renta does not offer meals or newspapers.
  • 3.3.  Included in your accommodation will be linen and towels, hair and body wash, conditioner and body lotion. A cleaning service is provided, and further information is available on request.
  • 3.4.  We may provide a travel cot for babies to sleep in during your stay, which the guests are welcome to use. It is up to the guests to set up and check it is safe to use, as we cannot be liable if any claims occur.
  • 3.5.  You are responsible for the conduct of all guests staying within the accommodation and shall ensure that they comply with these terms and conditions. In particular, you and your guests must not:
    • 3.6.1.  Smoke on the premises. All rooms and common spaces in our accommodation are strictly non-smoking – you and other guests may only smoke outside the premises.
    • 3.6.2.  Bring any pets into the premises, except assistance dogs or unless expressly agreed by Renta;
    • 3.6.3.  Bring any potentially dangerous materials or equipment onto the premises;
    • 3.6.4.  Tamper with any fire alarms or emergency equipment;
    • 3.6.5.  Remove, damage or destroy any Renta property;
    • 3.6.6.  Use any technology provided by Renta to download or access any unlawful or obscene material;
    • 3.6.7.  Make excessive noise, particularly after 11pm including from TVs and other electronic devices;
    • 3.6.8.  Use the premises as a brothel or for any other illegal purpose or bring any illegal substances or other items in the accommodation.
    • 3.6.9.  Fail to return your  keys/fobs at the end of your stay as, in the interests of security, we may have to replace the corresponding locks.
  1. Damage, theft and costs

4.1. Renta reserves the right to deduct from your deposit (if any) and/or to charge to the credit/debit card used for payment or any other card used to provide security in respect of: 4.1.1 The cost of replacing or repairing any property of Renta, including furniture, upholstery, fittings, appliances or other fixtures and items damaged during your stay. In addition, a standard charge of £50 may be charged for the loss of time required to replace or repair the property

  • 4.1.2  The cost of replacing any items of property which are lost or stolen from the accommodation during your stay
  • 4.1.3  Any breach of our non-smoking policy. A standard charge of £200 will be charged where we find evidence of smoking within the accommodation to cover cleaning costs, but we reserve the right to charge additional amounts to cover any damage caused by smoking
  • 4.1.4  Any noise complaints. If there is deemed excessive noise which has disturbed and/or caused complaints by the neighbours, then there could be a charge of up to £500.
  • 4.1.5  Any key not given back at checkout is subject to a charge of £25.
  • 4.1.6  Any parking permit not returned at the time of checkout is subject to a charge of £25.
  • 4.2. Such charges to your card at a later date where necessary.
  • 4.3. If Renta cannot apply such a charge against your credit/debit card, then an invoice will be sent to you, which you agree to pay within 14 days of receipt. Late payments will accrue interest at 8% plus the Bank of England base rate
  • 4.4. Renta will provide a receipt, including a breakdown of costs for all additional charges made to your credit or debit card.
  1. Eviction

5.1. Renta reserves the right to evict any guests immediately and without any refund of the booking in the event of: 5.1.1.breach of clause 1.7

  1. Privacy, Data Protection and Credit/Debit Card Security
  • 6.1.  Renta processes information about you that you provide when making a reservation and/or upon check-in by our privacy policy. By providing this information, you consent (on your behalf and behalf of each member of your group) to such processing, and you warrant that all information you provide is accurate.
  • 6.2.  You should note that we are required by law to maintain a register of all guests’ names and nationalities (to be taken on arrival) and to keep such details on file for at least 12 months from arrival. In addition, for guests not of British, Irish or Commonwealth nationalities, we are required to take details of your passport or other travel documentation and the address of your next destination.
  • 6.3.  For full details on how we collect, use and store personal data, including cookies, please see our full privacy policy.
  1. Complaints
  • 7.1.  Renta wants to ensure that you have an enjoyable stay.
  • 7.2.  If you have a problem during your stay, please talk to any staff member who can help you.
  • 7.3.  If Renta cannot informally resolve any complaint you have at the time of your stay, then you may submit a formal complaint in accordance with this procedure. Formal complaints should be submitted in writing using the contact details below. Please provide as much information as possible so that Renta can investigate your complaint adequately.
  • 7.4. An appointed member of the Renta management team will deal with your complaint. Renta aims to respond to formal complaints within 2 business days, but if this is not possible, Renta will notify you of this and when it expects to respond. Renta will set out the outcome of your complaint in writing.
  • 7.5.  Renta reserves the right to reject any vexatious complaint or complaint made in bad faith without further investigation.

Email address: rentapropertiesltd@gmail.com Postal address: Unit 23 Bradmore Way, Lower Earley RG6 4DS

  1. Limitation of Liability
  • 8.1.  The liability of Renta to you under these terms and conditions shall be limited to the total value of your booking (unless the Hotel Proprietor’s Act 1956 applies, in which case our liability will be limited to the maximum prescribed under that Act)
  • 8.2.  Renta shall not be liable to you for any consequential or indirect loss, including loss of profit, data, management time, reputation or goodwill.
  • 8.3.  Renta shall not be liable for any damages or loss caused by conditions or events beyond its control, including, but not limited to:
    • 8.3.1.  Strike, lockout or other labour dispute affecting the employees of Renta;
    • 8.3.2.  Acts of God;
    • 8.3.3.  Natural disasters;
    • 8.3.4.  Acts of war or terrorism;
    • 8.3.5.  Act or omission of government, highway authorities or telecommunications carrier, operator or administrator;
  • 8.4.  Nothing in this clause or these terms shall limit Renta’s liability for death or personal injury or in respect of fraudulent misrepresentation.
  1. Severability

9.1. If any provision or provisions of these terms and conditions shall be held to be invalid, illegal, unenforceable, or in conflict with the law of any jurisdiction, the validity, legality and enforceability of the remaining provisions shall not in any way be affected or impaired thereby.

  1. Waiver

10.1. The failure of any party at any time to require the performance of any provision or to resort to any remedy provided under these terms and conditions shall in no way affect the right of that party to require performance or to resort to a remedy at any time after that, nor shall the waiver by any party of a breach be deemed to be a waiver of any subsequent breach. A waiver shall not be effective unless it is in writing and signed by the party against whom the waiver is being enforced.

  1. Entire Agreement

11.1. These terms and conditions constitute the entire agreement of the parties and supersede all prior communications, understandings and agreements relating to the subject matter hereof, whether oral or written.

  1. Third-party rights

12.1. Nothing in this Agreement is intended to, nor shall, confer any rights on a third party unless expressly provided otherwise

  1. Jurisdiction

13.1. This Agreement shall be construed under English Law, and the Courts of England and Wales shall have exclusive jurisdiction in so far as any matter arising from this Agreement is required to be referred to a court of law